Ingo Money App - Cash Checks 4+

Last month or so I tried to cash a gov’t. Educational pmt. refund during Coronovirus, but this app wouldn’t approve check & didn’t bother to let me know why? So, I couldn’t get check put into my bank account. Would like to see this app give you options & tell u what to do. Could I retry?
A couple of weeks ago I tried to cash this check that I cashed today & the app did some strange things, like not bring the app up at all. I retried several times & no go. Thought app was compromised or maybe my account compromised. Tried to delete app & reload...didn’t work. I just now got back to trying to cash this check. App came up & seemed normal, took my last password, then prompted me to do new password & added face psswrd & worked well after I updated my card expiration date. Since my Bank is not here where I live, it’s very difficult to cash or deposit checks my clients give me & so my Bank said I should use InGo & it’s worked for me outside of some app/check issues that weren’t resolved. Thanks for making improvements to ur app.

We do apologize that the service took longer than it has usually been taking. As a result of Covid 19 more people have been using the service. We would like to thank you for understanding.

I have never wrote a review of a app but i got my money so im ecstatic. I had got paid an echeck from my employer so i had to print out the check. Man…why did i do that. Everywhere i took the check no one would cash it because they thought it was a fraudulent check. They wouldn’t even verify the funds because that’s all they had to do was call the bank. But because the check was printed on regular print paper(mind you is the only way you can print echecks),and on top of that my city dosent have that bank(Chase) that is written on the check, they wouldn’t even call to verify the funds and the check. I just looked it funny a piece of paper. Even my own bank wouldn’t let me mobile upload it. I checked everywhere until PayPal said that I could mobile uploaded check to my account. But since I see that they go through Ingo, I just decided to skip past PayPal and deal directly with Ingo. So I downloaded the app uploaded my check. They verified my check in minutes. And approved my funds and sent the payment directly to my debit card. I was just waiting to get rejected or expect to go through some long verification process, but none of that happened. I know nobody uses checks anymore but thank god for Ingo to handle that. My only caveat is that the fees are kind of harsh and the customer service is it that great(long wait times) but i dont care because I have my money in less than 10 minutes.

Thank you for taking the time to write about your experience! We're so glad that you are enjoying the convenience of the Ingo Money app.

I just wanted to say that i was really excited to see that there was a way to cash checks through Venmo and the first checked I cashed worked no problem. I has another check from the same place for almost the same amount and I tried like a bunch of times it wouldn’t accept it! So I was totally frustrated. So I called and after and the kind customer service person, Emma; whom I spoke to was very kind, very informative an reassuring.. as I’m a big worrier. She even expedited my situation to find out as soon as possible what would be going on that my check all of a sudden wouldn’t be excepted! I still haven’t received a email or any response yet since the phone call 2 days ago. But i feel confident after my call ur will be handled very soon! And again in my opinion when ur dealing with these types of company’s its a lot about the customer service because you want to know if something goes wrong you can call get through without a problem and have a positive voice in the other ending doing whatever it takes to help you get your problems solved! And hopefully soon i can add to this and say how quickly it was solved

That's wonderful! We're so glad that Emma was able to deliver on the promise of excellent customer service. Thank you so much for taking time to share your experience.